Continuing Education Certificate Download
404 not found: Receiving a 404 error code when trying to access your mailbox indicates we have not created your certificate mailbox yet.
Password doesn't work: If you have taken courses with us in the past, be sure to use the zip code that you had at that time. If you have recently moved, try using your old zip code, not your new one. You can request that we change your password to your new zip code, but it isn't done automatically.
If you need help you are welcome to either call or email us; please read the instructions below or visit the certificate instructions page for sign-in help and certificate availability first.
Certificate Accounts & PasswordsTo access your mailbox please follow these directions, be sure to enter all information in lower case letters.
Your Account Name is: lastname_firstname
Then press the GO button. Note: To type an underscore hold the SHIFT key down and press the HYPHEN key. The hyphen is the same the minus key. On a standard QWERTY keyboard the HYPHEN (minus) key is at the top of the keyboard to the right of the zero key. (shift)(-)
Click here to see a picture of how to enter an underscore.
A User Name and Password box will pop up. Your User Name is the same as your account name: lastname_firstname
Your Password is your zip code.
John Smith lives in the 76137 zip code.
Account Name: smith_john
User Name: smith_john
Hyphens are removed, so smith-jones becomes smithjones.
We have to weigh privacy vs. usability. While our password system is convenient for you and your employer, we will change your password upon request. Anyone who knows your first name, last name, and zip code will be able to view and download copies of these certificates.
Most certificates will remain in your folder. For users who have a large volume of certificates from previous years, some may be archieved. Please contact us if you need a certificate from a previous year and it is not available.
Printing Certificates: Click on the name of the certificate - not any of the icons - to open it. You may now save it to your computer or print it.
Want to change your password? Click Here